At Bitlabs, we take support seriously. Our products power real businesses and real communities, which means reliability, clarity, and fast responses are not optional — they are part of the product.
For any questions, issues, or feedback, please contact us at [email protected].
We strive to respond as quickly and clearly as possible, with thoughtful, human support.
We are based in Medellín, Colombia.
Bitlabs has been building and shipping products for over 5 years.
We actively use ("dog food") all of our own products in real environments, including PKRR web and the PKRR mobile app. This ensures we experience the same edge cases, performance constraints, and UX challenges as our users — and fix them fast.
We provide support in English and Spanish.
At this time, we do not offer phone support. To ensure timely and consistent responses for everyone, all support is handled via email.
If additional information is required, we may proactively provide a phone contact to resolve the issue efficiently.
We believe great support is not just about solving problems — it's about understanding context, preventing issues before they happen, and continuously improving our products through real feedback.
Every support request is treated as an opportunity to make the product better for everyone.